Terms of Business

Last Updated: April 2025

These Terms of Business explain the role of Seven Generations UK Limited (“Seven Generations”, "Seven Generations Property Brokers", “we”, “our”, or “us”) and the terms under which we operate. Please read them carefully before entering into any agreement with us.

By proceeding with a property purchase through Seven Generations UK Limited, you confirm that you have read, understood, and agreed to these Terms of Business. A link to this page is provided in all relevant marketing materials and is also shared directly with clients during the reservation process. You will be required to confirm your agreement to these Terms before signing any reservation agreement.

1. Company Information

Seven Generations UK Limited is a company registered in England and Wales. The nature of our business is considered estate agency work under the Estate Agency Act 1979, acting as an introducer between the vendor (typically property developers or buy to let property owners) and the buyers. As such, we comply with the regulatory requirements to operate as an estate agency in the UK, and we do not sell investment products or offer any investment advice.

2. Our Role in the Process

We are commissioned by the vendor to market their property to potential buyers. Our key responsibilities include:

Marketing properties on behalf of the vendor.
Introducing buyers to the seller and their legal representative.
Facilitating communication between the buyer’s and seller’s legal teams to enable the conveyancing process.
Supporting buyers throughout the legal process with information and guidance.

We do not handle legal client funds or manage legal contracts for sale. All legal responsibilities regarding the legal purchase of property lie with the buyer’s appointed solicitor.

We offer recommendations for solicitors however, you are free to use any solicitor of your choice. The reason that we recommend you use our recommended solicitor is that we work with residential properties with corporate leases and towards a desired timescale or completion date, which is much quicker than typical residential property purchases. As such, other solicitors may not be accustomed to working to these timescales or be familiar with corporate leases on residential properties, which can further delay completion. Our recommended solicitors are independent parties and abide by all Law Society guidelines and are acting on an independent basis for you as the buyer. We are not responsible or liable for any recommended third parties' conduct or the performance of their duties.

We do not provide legal advice, financial advice, mortgage advice, or tax advice, and we are not regulated to do so. Any statements made are our own and based on market data, experience within the property industry, and as buy to let property owners ourselves and do not constitute statements of fact unless expressly stated as such. Buyers are strongly encouraged to seek independent professional advice from relevant parties before making any decision to purchase a property.

Money Laundering Compliance is required by law and will be carried out as standard and on entering into the Agreement and accepting our Terms of Business you are consenting to such a check being carried out. We will not without your consent release or misuse confidential information given by you during the property sale process unless legally required to do so. We will keep clear records of all transactions for a period of 6 years.

3. Fees and Charges

Our fees are paid by the vendor. Buyers do not pay Seven Generations for our service. However, buyers are required to enter into a reservation agreement and pay a non-refundable reservation fee to secure the property and proceed to conveyancing. This reservation fee is paid to Seven Generations and held by us during the conveyancing process.

Reservation Process:

A £500 non-refundable holding fee is paid initially to hold the property off the market for a 48-hour period while Anti-Money Laundering (AML) checks are conducted.
If the buyer passes AML checks, they are invoiced for the remaining balance of the non-refundable reservation fee, which is payable to complete the reservation.
The full reservation fee (inclusive of the holding fee) is then held by Seven Generations until completion. It is subsequently transferred to the vendor.

Please note:

The reservation fee is non-refundable.
In cases where the transaction fails due to issues outside the buyer’s control (e.g. seller withdrawal), Seven Generations UK Limited wholly reserves the right to issue a partial or full refund entirely at our discretion.
Should a buyer not be able to proceed with a purchase due to either expiry of the 48-hour hold period or failing AML checks, only the £500 non-refundable holding fee is retained, and no additional charges are applied.
Reservation fees are held in a separate account, but this is not a protected client account. Funds are not under any formal regulatory protection.

The reservation fee is not a deposit and does not constitute part of the purchase price or form part of the legal purchase of the property.

4. Market Valuations, Forecasts & Commentary

Seven Generations UK Limited is not a RICS-regulated firm and does not offer formal RICS property valuations. Any market valuations, projected returns, or property comparisons provided by us are based on our market experience and publicly available data sources commonly used within the UK property market.

Such valuations and forecasts are illustrative only and do not constitute professional advice. Property values and rental returns are subject to live market conditions, which are outside our control and may fluctuate. Past performance is not a guarantee of future results.

We may reference third-party data, including property forecasts or market trends, but we do not guarantee the accuracy of such sources. Buyers should always verify the suitability of a property based on their personal financial situation.

5. Financial, Tax and Legal Considerations

The sale of property for buy to let or investment purposes is not regulated by the FCA in the UK, as such, we are not authorised or regulated by the Financial Conduct Authority (FCA). Accordingly:

We do not provide investment advice or financial planning services.
We do not provide mortgage advice or broker financial products.
We do not provide tax advice or legal advice in any professional capacity.

Buyers must seek independent advice from qualified professionals before making any purchase decision. Purchasing property as an investment vehicle, like any investment asset, carries inherent risks.

6. Regulatory Disclosures

While not regulated by the FCA, we are compliant with the following regulations, which govern Estate Agency work in the UK:

Registered with HMRC for Anti-Money Laundering supervision as required of estate agents.
Registered with the Information Commissioner’s Office (ICO) for data protection.
Member of the Property Redress Scheme (PRS) as an ombudsman scheme.

7. Limitation of Liability

Seven Generations is not liable for any direct or indirect losses, including (but not limited to):

Legal or conveyancing fees.
Mortgage arrangement or valuation fees.
Surveyor or adviser costs.
Losses from transaction failure, whether due to the buyer, the seller, or a third party.

We are not responsible for delays, errors, or losses arising from the actions of solicitors, mortgage brokers, developers, or any other party involved in the purchase.

8. Use of Our Website and Marketing Materials

The content on our website and in all associated marketing materials is provided for general information only. It is not intended to constitute:

Investment advice
Legal or financial advice
A representation or warranty of any kind
Legal offer or particulars of sale

While we endeavour to ensure information is accurate and current, we make no guarantees. All property opportunities should be carefully evaluated with professional support. Every care is taken to ensure that all marketing materials, prices, floor plans, visuals, brochures are correct at the time of issue however, these do not constitute property particulars for contractual purposes. Please be sure to check all final materials ahead of signing any purchase contract. We urge buyers to seek legal advice where possible and must stress that purchasing property as an investment vehicle does carry risk.

Statements about rental income, capital growth, market trends or estimated yields are projections only and must not be interpreted as guaranteed outcomes. Any instances where a tenancy is in place at the point of sale, that contract is between the legal owner of the property and the tenant, we are not responsible for the terms of the contract, nor are we liable for any payments expected by the property owner.

9. Complaints Procedure

We will always try to solve any disagreements or complaints efficiently and amicably. Should you wish to make a complaint, please do so in writing and we will acknowledge receipt of any complaint within 3 days, together with a full response within 15 days. If, after following our formal complaints procedure, a buyer is not satisfied with the outcome of a formal complaint made to us, they may escalate the issue to the PRS. We are bound by and accept their decision as an independent arbitrator in any dispute resolution.

10. Contact

If you have any questions about these Terms of Business or require clarification on any aspect of our service, please contact your assigned property broker or email us via our website.

These Terms will be updated from time to time to reflect changes in our services, regulatory requirements, or legal obligations. We recommend reviewing them before entering into any agreement.

By signing a reservation agreement, you confirm that you have read, understood, and accepted these Terms of Business as part of your agreement with Seven Generations UK Limited.